---
title: "If you experience problems running the MOXO please check the following:"
url: "https://kb.moxo.ai/en/article/if-you-experience-problems-running-the-moxo-please-check-the-following-"
language: "en"
last_updated: "2026-01-28T10:35:46.983Z"
---

# If you experience problems running the MOXO please check the following:

-   Internet browser’s zoom set to 100%.
-   Download Speed higher than 5MBPs; Upload Speed higher than 1.5MBPs (you can check this at: [www.speedtest.net](https://www.speedtest.net/)).
-   Connectivity – ensure that [https://www.neurotech-solutions.com/](https://www.neurotech-solutions.com/) and [https://app.moxo-adhdassessment.com/](https://app.moxo-adhdassessment.com/) are fully accessible and not blocked by a firewall.
-   Media Files – ensure that the Media Files (MP3 and MP4) served from our domain are not blocked by a firewall.
-   JavaScript Firewall Filter is disabled – symbols in JavaScript files served from our domain are not replaced or changed by a firewall.
-   Browser Caching should be enabled.
-   Pending operation system updates should be performed before starting to use the application.
-   All pending operation system updates were performed before starting to use the application.
-   Clean the cache memory

Common issues this could solve:

-   If you experience problems making purchases in the MOXO app
-   If you experience problems running audio in assessments or if assessment elements are not showing
-   If you experience problems viewing pages on the MOXO app
-   Password reset issues – not detecting authentication
-   General problems with website operations